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Job Title

Executive IT Support Associate

Position Location

Los Angeles

Position Description

We are seeking an Executive IT Support Associate to provide world-class support to the firm’s owner and executive team. This person will assure the firm’s owner has state-of-the-art, always-on, always-working IT solutions. As a motivated technologist, this person must understand current technologies and be continuously exploring and experimenting with new technologies.

Responsibilities include:

  • Design, document, deploy, and support a wide range of technologies used by the owner and executive team.
  • Investigate, trial, and recommend new and upgraded technologies that would increase efficiency and/or effectiveness.
  • Work closely with the corporate information technology, applications, and information security to assure enterprise solutions will seamlessly integrate into home solutions deployed for executives.
  • Manage schedules and provide after-hours and weekend support when necessary.

 Desired Qualifications:

  • BA, BS, or Associate degree in information technology or related field, or equivalent work experience/certification.
  • 2+ years of experience managing client systems, Windows or Mac.
  • Strong experience with Windows, OS X, IOS, Blackberry and Android operating systems.
  • Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, and Office 365
  • Experience with WebEx, Skype, and other video conferencing technologies.
  • Strong general computer technology skills.
  • Demonstrated knowledge in both wired and wireless network technologies.
  • Knowledge of emerging technologies (latest and greatest hardware/software).
  • Experience working with and supporting an executive client group.
  • Ability to prioritize executive support issues above all else.
  • Ability to make independent judgment calls to resolve urgent and critical matters.
  • Ability to provide lightning-speed response to all executive support requests.
  • Can-do attitude, defaulting to “yes, we will figure out a way”.
  • Desire to not rest until problems are solved.
  • Ability to proactively test for possible failure scenarios and consider edge cases.
  • Ability to be proactive in managing executive support needs.
  • Due to the high visibility of this position, excellent written, verbal and phone communications skills are a must.
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